Below are a few guidelines to help make this experience a pleasurable one for everybody.
Anthony accepts payments through PayPal ONLY.
Orders conducted through Etsy are to be paid in full upfront.
Orders may be canceled for the full amount allowed by Etsy Policy BEFORE shipping.
Domestic shipping is included on most orders.
Currently ONLY shipping Domestic orders.
Refunds and Exchanges
If an item arrives damaged, please contact the Artist IMMEDIATELY to notify him of the situation and return the item in its condition of arrival along with the original packaging. AFTER receipt of the damaged item, a new likeness of the original will be created and be shipped as soon as possible for no additional fee.
There is a 10 Business Day Return Policy. If you are DISSATISFIED with an item, please contact the Artist within 10 Business Days of receipt of the item to notify him of the situation. It will then be discussed if there should be a new item shipped, or if a refund is desired. Actions towards obtaining a new item, or refund (minus any store fees and shipping costs), will occur AFTER the item in question has been returned and delivered to the artist.
Additional Policies and FAQs
The Artist, Anthony Trott, retains all rights to his artwork, commissioned or otherwise, including, but not limited to, print, copy, duplicate, exhibit, include in promotions and resell.